The Complexity Advantage

In The Complexity Advantage, consultants Susanne Kelly and Mary Ann Allison give us the first truly practical guide for using the principles of complexity theory to transform any business, large or small, into one that can consistently redefine itself to keep pace with today's ever-changing marketplace. Based largely on the insights they gained from Citibank's successful, pioneering implementation of complexity-based programs in the workplace, the authors provide a fascinating first-hand look at how complexity theory was applied in the company's technology community to meet a broad range of ongoing business challenges. The Complexity Advantage can show any business leader how to boost productivity, acquire better ways of leading, and be better able to understand and influence vital relationships with employees, customers, and vendors.