Category: BOV - Business - Customer Service

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Image for A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong

A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong

By: Janelle Barlow; Claus Moller

Price: $4.99

Publisher: Berrett-Koehler Publishers: 1996

Seller ID: IM14047

ISBN: 1881052818

Condition: Very Good


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ABC'S OF RELATION.SELL..-W/CD>

By: N/A

Price: $12.99

Publisher: McGraw-Hill Ryerson Higher Education:

Seller ID: IM208949

ISBN: 0070385688

Condition: Good


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Image for Award Winning Customer Service: 101 Ways to Guarantee Great Performance

Award Winning Customer Service: 101 Ways to Guarantee Great Performance

By: Evenson, Renee

Price: $4.99

Publisher: AMACOM: 2007

Seller ID: IM35085

ISBN: 0814474543

Condition: Very Good


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Image for Customer-centered Growth: Five Proven Strategies For Building Competitive Advantage

Customer-centered Growth: Five Proven Strategies For Building Competitive Advantage

By: Whiteley, Richard

Price: $9.99

Publisher: Basic Books: 1996

Seller ID: IM150439

ISBN: 0201479672

Condition: Very Good


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Image for Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)

Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)

By: Anderson, Kristin; Zemke, Ron

Price: $3.99

Publisher: AMACOM: 1991

Seller ID: IM130007

ISBN: 0814477771

Condition: Good


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Image for Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success

Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success

By: Berry, Leonard L.

Price: $7.99

Publisher: Free Press: 1999

Seller ID: IM318797

ISBN: 0684845113

Condition: Very Good


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Image for Free, Perfect, and Now: Connecting to the Three Insatiable Customer Demands, A CEO's True Story

Free, Perfect, and Now: Connecting to the Three Insatiable Customer Demands, A CEO's True Story

By: Rodin, Robert

Price: $5.99

Publisher: Free Press: 2000

Seller ID: IM156347

ISBN: 068486312X

Condition: Very Good


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Image for Great Customer Service on the Telephone (Worksmart Series)

Great Customer Service on the Telephone (Worksmart Series)

By: Anderson, Kristin

Price: $4.99

Publisher: AMACOM: 1992

Seller ID: IM132460

ISBN: 081447795X

Condition: Good


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Keeping Customers for Life

By: Cannie, Joan Koob; Caplin, Donald

Price: $5.99

Publisher: Amacom: 1991

Seller ID: IM131427

ISBN: 0814450083

Condition: Good


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Image for Keeping the Edge: Giving Customers the Service They Demand

Keeping the Edge: Giving Customers the Service They Demand

By: Schaaf, Dick

Price: $7.99

Publisher: Dutton Adult: 1995

Seller ID: IM131421

ISBN: 0525937994

Condition: Good


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Managing to keep the customer: How to achieve and maintain superior customer service throughout the organization (The Jossey-Bass management series)

By: Desatnick, Robert L

Price: $7.99

Publisher: Jossey-Bass: 1987

Seller ID: IM150565

ISBN: 1555420273

Condition: Good


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Image for Remarkable Service: A Guide to Winning and Keeping Customers for Servers, Managers, and Restaurant Owners

Remarkable Service: A Guide to Winning and Keeping Customers for Servers, Managers, and Restaurant Owners

By: The Culinary Institute of America (CIA)

Price: $12.99

Publisher: Wiley: 2001

Seller ID: IM182235

ISBN: 0471380229

Condition: Good


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Image for Service America!: Doing Business in the New Economy

Service America!: Doing Business in the New Economy

By: Albrecht, Karl; Zemke, Ron

Price: $4.99

Publisher: Grand Central Publishing: 1990

Seller ID: IM150586

ISBN: 0446390925

Condition: Fair


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Image for Service Breakthroughs: Changing the Rules of the Game

Service Breakthroughs: Changing the Rules of the Game

By: Heskett, James L.

Price: $7.99

Publisher: Free Press: 2008

Seller ID: IM168877

ISBN: 0029146755

Condition: Very Good


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The Sales Prevention Department A Consumer's Persp

By: Adams, Stan

Price: $5.99

Publisher: Stan Adams& Associates, Inc.: 1999

Seller ID: IM116212

ISBN: 0968500803

Condition: Very Good


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Total Quality Service: How Organizations Use it to Gain Competitive Advantage

By: Brown, Stanley A.

Price: $5.99

Publisher: Pearson Education Imports, Depositories: 1992

Seller ID: IM150566

ISBN: 013923392X

Condition: Good


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Twenty Five Tips for Excellent Customer Service: An Action Plan for Service Success (Institute of Management Series)

By: Linton, Ian

Price: $5.99

Publisher: Ft Pr: 1995

Seller ID: IM132194

ISBN: 0273609742

Condition: Good


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WAYMISH: Why are you making it so hard for me to give you my money?

By: Ray Considine; Ted Cohn

Price: $4.99

Publisher: Waymish Pub. Co: 1996

Seller ID: IM168869

ISBN: 0967324505

Condition: Good


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Image for What's the Secret?: To Providing a World-Class Customer Experience

What's the Secret?: To Providing a World-Class Customer Experience

By: DiJulius, John R.

Price: $9.99

Publisher: Wiley: 2008

Seller ID: IM306852

ISBN: 0470196122

Condition: Very Good


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