Author:Heskett, James L

Sort

Showing 1-6 of 6

Image for Corporate Culture and Performance

Corporate Culture and Performance

By: John P. Kotter; James L. Heskett

Price: $21.59

Publisher: Free Press:

Seller ID: ING9781451655322

ISBN: 1451655320

Condition: New


1451655320 Special order direct from the distributor View more info

Image for Service Breakthroughs

Service Breakthroughs

By: Heskett, James L.; Sasser, W. Earl; Hart, Christopher W. L.

Price: $29.63

Publisher: Free Press:

Seller ID: ING9781416576860

ISBN: 141657686X

Condition: New


141657686X Special order direct from the distributor View more info

Image for Service Breakthroughs: Changing the Rules of the Game

Service Breakthroughs: Changing the Rules of the Game

By: Heskett, James L.

Price: $7.99

Publisher: Free Press: 2008

Seller ID: IM168877

ISBN: 0029146755

Condition: Very Good


0029146755 View more info

Image for The Service Profit Chain

The Service Profit Chain

By: Heskett, James L.; Sasser, W. Earl; Schlesinger, Leonard A.

Price: $46.08

Publisher: Free Press:

Seller ID: ING9780684832562

ISBN: 0684832569

Condition: New


0684832569 Special order direct from the distributor View more info

Image for The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees

The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees

By: Heskett, James L.; Sasser Jr., W. Earl; Schlesinger, Leonard A.

Price: $33.74

Publisher: Free Press:

Seller ID: ING9781476799988

ISBN: 1476799989

Condition: New


1476799989 Special order direct from the distributor View more info

What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms

By: Sasser, W. Earl; Heskett, James L.; Schlesinger, Leonard A.

Price: $49.55

Publisher: Berrett-Koehler Publishers:

Seller ID: ING9781626565845

ISBN: 1626565848

Condition: New


1626565848 Special order direct from the distributor View more info