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Business & Economics:Consumer Behavior
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Revolutionize Your Customer Experience, Shaw, Colin
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Author Name:    Shaw, Colin

Title:   Revolutionize Your Customer Experience

Binding:   Hardcover

Book Condition:   New

Publisher:    Palgrave Macmillan 

ISBN Number:   140393603X / 9781403936035

Seller ID:   ING9781403936035

140393603X Special order direct from the distributor

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In his previous groundbreaking book with John Ivens, Colin Shaw looked at the development of the conceptual framework for the customer experience together with examples of best practice and strategies for implementation. As predicted the customer experience has become the next competitive battleground. The current book will explore the subject in more depth with new research and best practice and show companies and organizations how to identify where they are and how to revolutionize their customer experience.

Price = 111.89 CDN
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