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ITIL Foundation Exam Study Guide, Gallacher, Liz; Morris, Helen
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Author Name:    Gallacher, Liz; Morris, Helen

Title:   ITIL Foundation Exam Study Guide

Binding:   PAPERBACK

Book Condition:   New

Publisher:    Sybex 

ISBN Number:   1119942756 / 9781119942757

Seller ID:   ING9781119942757

1119942756 Special order direct from the distributor

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Everything you need to prepare for the ITIL exam ? Accredited to 2011 syllabus

The ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services. Offers an introduction to IT service management and ITIL V3 service strategyHighlights the topics of service design and development and the service management processesReviews the building, testing, authorizing, documenting, and implementation of new and changed services into operationAddresses creating and maintaining value for customers through monitoring and improving services, processes, and technologyIncludes a DVD that features valuable study aids such as flash cards, mock exams, sample questions, and more

If you prefer self-study over the more expensive training course, but you don't want to skimp on information or preparation, then this study guide is for you.



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