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BOV - Business - Customer Service

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BOV - Business - Customer Service

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1 The Sales Prevention Department A Consumer's Persp
Adams, Stan
1999; Hardcover; Very Good; IM116212
0968500803 
Price: 5.99 CDN
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2 Service America!: Doing Business in the New Economy
Albrecht, Karl; Zemke, Ron
1990; Paperback; Fair; IM150586
0446390925 
Price: 4.99 CDN
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Great Customer Service on the Telephone (Worksmart Series), Anderson, Kristin
3 Great Customer Service on the Telephone (Worksmart Series)
Anderson, Kristin
1992; Paperback; Good; IM132460
081447795X 
Price: 4.99 CDN
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4 Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)
Anderson, Kristin; Zemke, Ron
1991; Paperback; Good; IM130007
0814477771 
Price: 3.99 CDN
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5 Total Quality Service: How Organizations Use it to Gain Competitive Advantage
Brown, Stanley A.
1992; Hardcover; Good; IM150566
013923392X 
Price: 5.99 CDN
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6 Keeping Customers for Life
Cannie, Joan Koob; Caplin, Donald
1991; Paperback; Good; IM131427
0814450083 
Price: 5.99 CDN
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7 Total Customer Service: The Ultimate Weapon: A Six Point Plan for Giving Your Company the
Davidow, William H.
1990; Paperback; Very Good; IM14048
0060920092 
Price: 3.99 CDN
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8 Managing to Keep the Customer: How to Achieve and Maintain Superior Customer Service Throughout the Organization (Jossey-Bass management series)
Desatnick, Robert L.
1987; Hardcover; Good; IM150565
1555420273 
Price: 7.99 CDN
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What's the Secret?: To Providing a World-Class Customer Experience, DiJulius, John R.
9 What's the Secret?: To Providing a World-Class Customer Experience
DiJulius, John R.
2008; Hardcover; Good; IM204371
0470196122 
Price: 9.99 CDN
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What's the Secret?: To Providing a World-Class Customer Experience, DiJulius, John R.
10 What's the Secret?: To Providing a World-Class Customer Experience
DiJulius, John R.
2008; Hardcover; Very Good; IM306852
0470196122 signed by author 
Price: 9.99 CDN
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Award Winning Customer Service: 101 Ways to Guarantee Great Performance, Evenson, Renee
11 Award Winning Customer Service: 101 Ways to Guarantee Great Performance
Evenson, Renee
2007; Paperback; Very Good; IM35085
0814474543 
Price: 4.99 CDN
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12 Service Breakthroughs: Changing the Rules of the Game
Heskett, James L.
2008; Hardcover; Very Good; IM168877
0029146755 
Price: 7.99 CDN
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13 A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong
Janelle Barlow; Claus Moller
1996; Paperback; Very Good; IM14047
1881052818 
Price: 4.99 CDN
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14 Twenty Five Tips for Excellent Customer Service: An Action Plan for Service Success (Institute of Management Series)
Linton, Ian
1995; Paperback; Good; IM132194
0273609742 
Price: 5.99 CDN
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15 WAYMISH: Why are you making it so hard for me to give you my money?
Ray Considine; Ted Cohn
1996; Paperback; Good; IM168869
0967324505 signed and inscribed by author 
Price: 4.99 CDN
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Free, Perfect, and Now: Connecting to the Three Insatiable Customer Demands, A CEO's True Story, Rodin, Robert
16 Free, Perfect, and Now: Connecting to the Three Insatiable Customer Demands, A CEO's True Story
Rodin, Robert
2000; Paperback; Very Good; IM156347
068486312X 
Price: 5.99 CDN
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17 Keeping the Edge: Giving Customers the Service They Demand
Schaaf, Dick
1995; Hardcover; Good; IM131421
0525937994 
Price: 7.99 CDN
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Remarkable Service: A Guide to Winning and Keeping Customers for Servers, Managers, and Restaurant Owners, The Culinary Institute of America (CIA)
18 Remarkable Service: A Guide to Winning and Keeping Customers for Servers, Managers, and Restaurant Owners
The Culinary Institute of America (CIA)
2001; Paperback; Good; IM182235
0471380229 
Price: 12.99 CDN
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19 Customer-centered Growth: Five Proven Strategies For Building Competitive Advantage
Whiteley, Richard
1996; Hardcover; Very Good; IM150439
0201479672 
Price: 9.99 CDN
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